Refunds & Returns Policy
Introduction
1. Vendor-Specific Policies
Individual Policies: Each vendor on The Vamp Empire establishes their own refund and return policies. You can find these policies on the vendor’s shop page or product listings. Be sure to review the vendor’s specific policies before making a purchase.
Contacting Vendors: For any refund or return requests, please contact the vendor directly. Vendors are responsible for handling requests according to their individual policies.
2. Eligibility for Returns
Return Conditions: Items are generally eligible for return if they are in their original condition, unused, and in the original packaging. Some items may be non-returnable due to their nature, such as personalized or custom-made items. Please check the vendor’s return policy for specific conditions.
Return Timeframe: Vendors may specify a timeframe within which returns must be requested. This timeframe is typically indicated on the product listing or shop page. Be sure to initiate your return request within this period to be eligible.
3. Return Process
4. Exchanges
Exchange Policy: Some vendors may offer exchanges instead of refunds. Check the vendor’s policy to determine if exchanges are available and how to request one. To exchange an item, follow the vendor’s instructions for returning the original item and selecting a replacement.
5. Damaged or Defective Items
Reporting Issues: If you receive a damaged or defective item, contact the vendor immediately with details and, if possible, photos of the damage. Vendors are responsible for addressing such issues in accordance with their policies.
Resolution: The vendor will work with you to resolve the issue, which may include a replacement, repair, or refund, depending on their policy.
6. Cancellations
Order Cancellations: Vendors may have specific policies regarding order cancellations. If you wish to cancel an order, contact the vendor as soon as possible. Cancellations may not be possible if the order has already been processed or shipped.
7. Contact Information
8. Additional Information
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